Hotels & Tourism

The arrival of newcomers offering unusual economic models has significantly changed the way the industry works and resulted in a transformation of customer relations thanks to digital technology.

Our Experience

Adone Conseil will help you implement and manage the roll-out of your strategy, with a constant focus on innovation. Three main approaches help to embark on this transformation.

– Digital innovation to reinforce a feeling of closeness with the customer and offer a seamless journey.
– Improving customer knowledge by making the most of the Data.
– New opportunities for alliances to help personalise the service offered.

Our Approach

The firm’s approach involves looking at ways to improve the following, working alongside the operations and information systems departments:

– The digital customer experience
– Hotel website management
– Organisation and change management

With two main goals: improving turnover and controlling margins.

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