01 /
Customer Experience Consulting
expertise
The customer at the heart of your experience
Putting the customer at the heart of your strategy is surely already the case… but what is the ROI?
By 2025, the 360° view of the customer will have been adopted by most large corporations, but results will remain uneven and its potential will still be far from fully exploited.
Boost your omnichannel capabilities, maximise the performance of your applications and personalise your communications to transform your interactions into real business value.
Being customer-centric is no longer simply about saying “the customer is important”, but recognising that the customer is your greatest asset.
Your strategic issues
Our support
Define the vision and strategy
Analyze your industry trends and customer expectations, set clear objectives and KPIs to sustainably manage the customer experience.
Framing and prioritising your projects
Map out existing paths, identify strengths and pain points, then define a pragmatic, phased roadmap aligned with your capabilities.
Implement & deploy
Supporting you from the selection of solutions to their integration (CRM, automation, clienteling, etc.), ensuring management, change management, and continuous optimization.
Our convictions
Data, the foundation of personalisation
A “haute couture” experience requires a reliable, enriched, and compliant data strategy.
Omnichannel retailing, a standard
Physical and digital converge. Only a unified approach can deliver a consistent and sustainable experience.
Agility as a driving force
In a constantly changing environment, continuous improvement and rapid adaptation are essential to remain relevant.
Our offers
With access to purchase history, preferences, and real-time recommendations, they can offer personalized and exclusive experiences. Clienteling transforms the in-store visit into a unique and memorable moment.
We are involved in everything from defining requirements to configuration, including change management support for teams. CRM allows you to centralize data, manage performance, automate interactions, and enhance the personalization of customer relationships.
We support you in implementing omnichannel tools and scenarios tailored to your customers’ behaviors. The goal: to increase the relevance of interactions, improve engagement, and effectively measure the ROI of your actions.
We assist in defining and orchestrating customer journeys, integrating data and interactions to better understand behaviors. This allows you to engage your customers at the right time with the right message, boosting conversion and loyalty.
Our approaches incorporate digitalization, gamification, and exclusive services to enrich the experience and create an emotional connection. The result: greater brand loyalty, increased repeat purchases, and better long-term customer value.
The SCV allows you to consolidate information from different channels, remove duplicates, and create a usable 360° view. It is an essential foundation for improving the quality of your analyses, personalizing your customer journeys, and meeting regulatory requirements (GDPR, consent).
We help you deploy the right CRM tools, chatbots, or ticketing solutions, while training your teams. The challenge: delivering a consistent experience across all channels and boosting satisfaction and loyalty in the long term.
We help you set up listening mechanisms (surveys, reviews, NPS, social listening) and use the data to identify irritants and opportunities. This approach fuels continuous improvement, stimulates innovation, and provides a key competitive advantage.
Do you have a project ?
Let’s discuss your ambitions and see how our expertise can accelerate your transformation.
Do you have an expertise ?
We are always looking for passionate talent to join our teams and work on exciting projects.